We ask that our clients provide us with a credit card to hold their time slot. Should you have to cancel less than 6 hours in advance , or you are a no show, a $20 charge will be administered to your credit card for your session. We understand that there are emergencies, and that sometimes rescheduling appointments will need to take place. If you are unable to keep your appointment, please notify us as soon as possible; our answering machine is on 24 hours a day. If your schedule is hectic or you are NOT sure if you can keep your appointment, then you can schedule it on the day that you would like to come in for a session if scheduling permits.